Terms of Service
Version 2026-04-23. By using Matilda you agree to these terms.
1. What Matilda is
Matilda is software that records short clinical consults from your microphone, transcribes them using AI, and drafts a clinical note. It is provided by Matilda Health.
2. Beta software
Matilda is in active beta. It may be slow, unavailable, or produce errors at any time. Features can change without notice. We give no service-level guarantees.
3. Your responsibility as a clinician
- You remain solely and fully responsible for the accuracy and completeness of every clinical note. You must read and edit every Matilda-generated note before relying on it for any clinical purpose or pasting it into an electronic health record.
- You must obtain informed consent from each patient before recording, in line with your professional and legal obligations. Matilda provides suggested wording but does not absolve you of this duty.
- You will not record any consult where you reasonably believe doing so would compromise patient care, safety, or legal obligations (e.g. mandated reporting, legal proceedings).
- You will keep your sign-in email and any access to Matilda secure and not share your account with other people.
4. Workflow
Matilda's only output channel is copy/paste (and downloadable formats). It does not write to any electronic health record. The system of record for clinical care remains your EHR. Matilda is a transcription and drafting aid.
5. Acceptable use
- Use Matilda only for legitimate clinical scribing within your scope of practice.
- Do not attempt to probe, attack, or reverse engineer the service.
- Do not use Matilda for non-clinical purposes (e.g. recording personal conversations).
- Do not upload material you do not have the right to use.
6. Privacy
Our handling of personal information is described in our Privacy Policy. By accepting these terms you also accept the Privacy Policy.
7. No warranty
Matilda is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties, express or implied, including any implied warranty of fitness for a particular purpose, merchantability, or accuracy. Notes generated by Matilda are AI output and may contain errors, omissions, or fabricated content.
8. Limitation of liability
To the maximum extent permitted by law, our liability to you, in aggregate, for any claim arising from your use of Matilda is limited to AUD $100. We are not liable for indirect, incidental, special, or consequential losses, including lost profits, lost data, or clinical outcomes.
9. Account suspension and termination
We may suspend or terminate your access to Matilda at any time, for any reason, with or without notice, including for breach of these terms. You may stop using Matilda and delete your account at any time from the in-app Settings page.
10. Changes to these terms
We may update these terms. If we do, we will bump the version at the top of this page and ask you to re-accept on next sign-in.
11. Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales.
12. Contact
Questions about these terms: [email protected].